Crowdtap
Crowdtap Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.6 star rating based on 79 customer reviews; consumers are mostly neutral with a 59% unfavorable / 29% positive split. Major issues center on delayed or missing gift cards, frequent account suspensions, and limited live support; 61% request improved customer service.
Positive Feedback
Users value the ability to earn gift cards, short easy surveys, and occasional quick resolutions when support responds.
Negative Feedback / Risk Areas
- Frequent reports of missing or delayed gift cards reflected in Crowdtap customer complaints.
- Accounts suspended or disabled without clear explanation, harming membership access.
- Poor customer service and a frustrating AI chatbot hinder refunds or resolution.
Key Takeaways for Future Customers
- Review recent Crowdtap reviews before joining to gauge current stability.
- Expect possible delays redeeming rewards and prepare backup plans for refunds or billing issues.
- Consider membership risk if you rely on gift cards as income due to account suspensions and limited live support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.6 star rating based on 79 customer reviews; consumers are mostly neutral with a 59% unfavorable / 29% positive split. Major issues center on delayed or missing gift cards, frequent account suspensions, and limited live support; 61% request improved customer service.
Positive Feedback
Users value the ability to earn gift cards, short easy surveys, and occasional quick resolutions when support responds.
Negative Feedback / Risk Areas
- Frequent reports of missing or delayed gift cards reflected in Crowdtap customer complaints.
- Accounts suspended or disabled without clear explanation, harming membership access.
- Poor customer service and a frustrating AI chatbot hinder refunds or resolution.
Key Takeaways for Future Customers
- Review recent Crowdtap reviews before joining to gauge current stability.
- Expect possible delays redeeming rewards and prepare backup plans for refunds or billing issues.
- Consider membership risk if you rely on gift cards as income due to account suspensions and limited live support.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
No surveys
Hello, I worked with Crowdtap a long time and never had a problem. Now I haven't received any new surveys for months.
I tried to reach you several times through support on the app, but all I ever get is an error message. I'm anxious to get back to work.
Please advise. Thank you very much!
- Good company and fair pay
- Have disappeared for a few months
Preferred solution: Resumption of regular surveys. I haven't had any new ones for months.
User's recommendation: They have always been worthwhile but they have disappeared the past few months.
El Paso, Texas
Was great but not now
Ive been with them for a long time but for the past few months I have not received any surveys, tried to ask customer service to see whats going on but cannot get a hold of them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newport, Washington
No chance to cash out
They appear to be non functional now. I can see rewards but no survey when there once were pages and pages.
The survey page just says "you're all set". The help link gives an error message.
Used to be a favorite of mine for its simplicity and the fact you didn't really get screened out but when I check the forums this is happening to a lot of people
- It was simple
- Small amounts quickly without being screened out
- Appears to be non functional
User's recommendation: Another dead survey site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Waiting for gift card with no way to get help from customer support
Today on 8/8/25 I finally received my two pending gift cards. One took three weeks and the other over two weeks to be approved.
It's supposed to be approved and sent within 48 hours; I've been waiting on one $10 gift card for 12 days now, plus a second $5 gift card for 7 days. The "help" pages reference the option to talk to support, but the means to do so have been removed, along with the email address for them. I still sometimes try to email the address they used to list, but often no one replies now. Instead, they just have "Tappy" the AI chatbot, which I'm pretty sure was designed to be as frustrating as possible.
It takes you in circles with interactions like this:
Tappy: "12 days definitely isn't normal! You can request to speak to a customer representative agent."
Me: "Can I speak with a customer representative agent?"
Tappy: "Sorry, I didn't get that. Try rephrasing your question."
Me: "Can I speak with an agent?"
Tappy: "Sorry, I didn't get that. Try rephrasing your question."
Me: "I need more help."
Tappy: "If you need more help, our support team is happy to help."
Me: "How do I contact the support team?"
Tappy: "You can contact our support team by chatting with us on our website.
If you need a hand, just start a chat!"
Me: "How do I start a chat?"
Tappy: "You can chat with us on the website!"
Me: "There's no option to chat on the website."
Tappy: "Sorry, I didn't get that.
Was this helpful?"
Just like over and over, running you around in circles. It's MADDENING.
User's recommendation: Don't even bother trying to get help from Tappy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dacula, Georgia
Crowdtap account deactivated for no reason
Waiting for their answer...it is said it may take 24 or 48 hours for a response. Crowdtap said they are dealing with limited customer service agents
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount suspension for no reason
It does not make any sense how I downloaded the app today just for me to be suspended on the same day. I was doing a quality check question, you know when they ask basic questions.
No matter what answer I put it was always wrong to them!?
The last quality question was so easy, and I clicked the right answer, but it was "wrong" and I got a message on my screen saying my account had been suspended! I contacted support, and I am waiting on a response because this is just ridiculous.
- Earning gift cards
- Risk of account suspension
Preferred solution: My account unsuspended
User's recommendation: Make sure your account does not get suspended
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer$20 INCENTIVE STARBUCKS, DISABLED ACCOUNT
still waiting for a resolution
YOU DISABLED MY ACCOUNT FOR NO REASON, I GIVE HONEST AND TRUTHFUL ANSWERS AND I AM STILL WAITING FOR MY $20 STARBUCKS CARD FOR 4,000 POINTS THIS HAS BEEN GOING ON FOR MORE THAN A WEEK NOW, COME ON ALREADY.
SAYS I RECEIVED MY INCENTIVE ON 08-12-2025 HERE IT IS 08-13-2025 HAVE RECEIVED NOTHING AS OF 4:21 PM. COME ON GUYS DO THE RIGHT THING ALREADY. AS OF 08-15-25 NO ANSWER FROM CROWDTAP!
- Incentives
- Cuts you off
- Disables for no reason
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCant contact them
I requested a 150-dollar Target gift card on July 18th, 2025. It's been 11 days; it shows I requested it, but it has never been approved or anything.
It's just stuck on the same thing, saying it's almost approved. I've tried everything to reach them and can't get in touch with anyone.
- Cant contact them
Preferred solution: Full refund
User's recommendation: Never request big payout giftcards
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo gift card
I haven't received my gift card for Walmart in redemption for July 18. It's been a week.
I really need it for food. I have nothing to eat; I need a few things.
Can you please help? I need it ASAP!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMISSING GIFT CARD
It is almost impossible to get in touch with these people. I managed to find an email address, but I don't know if anyone will answer it.
Whatever contacts they claim to have on the site are nonexistent and/or disabled or maybe have never been set up. They are not active on their social media accounts for over a year or two.
I ordered a gift card three weeks ago, and it is still not approved even though their site states that it only takes two to three days to receive it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSuspended my account
For no reason, they have suspended my acct. They did this once before and admitted it was done by mistake. In my opinion, each time I near a 2000-point cash out, they suspend (2000 points = ten dollars) in hopes I'll be angry and forget the money owed.
- Easy and short surveys
- Suspends account for no reasons
Preferred solution: Apology
User's recommendation: cash out early, asap.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisabled Account
My account and my daughter's account have been disabled. Apparently, they think we are the same person.
We have the same first initial and last name. We signed up with two different email addresses and two different phone numbers.
You can't speak to a person at Crowdtap to get anything resolved. On top of that, they owe me a $50 Amazon gift card.
- Can earn gift cards
- Horrible customer service
Preferred solution: Full refund
User's recommendation: Horrible Customer Service with no resolution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Middlesex, Pennsylvania
Resolved: You are giving me an aibot runaround when I ask for a verification of my reward for surveys
Company fixed the issue and I have been provided with apology. I wrote and asked why I was not getting points, as I was not getting my points but you did follow through. I suspect as glitch on your end, but it is all good now.
You need to put live people online and not waste my time. I have been using this survey site for years.
Your bot is confusing and impossible to reply to. I have a $10 reward at stake, not to mention a $5 one.
- Good surveys and rewards
- Does not have live people
Preferred solution: Deliver product or service ordered
I have lost my email with my $20.00 gift card . And do not have your email address . This is Randy Nichols email is randy2014****@***.com can you resend it to me .
Lost email before I could use the gift card from Walmart . Please resend me the email .
I have used any of the card .
My name is Randy Nichols . Email is randy2014****@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No more surveys available
Company fixed the issue and I have been provided with apology. Explained what happened.
I just cashed a $75 Amazon gift card from them. Now no surveys.
This company had twice been extremely slow paying. Twice I was not sure I would get paid at all. I received an email from someone there and replied saying they were refusing to pay me. Then the payment came.
They are very flaky and inconsistent. I dont recommend them.
User's recommendation: Avoid crowdtap.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey have now blocked my account and I don’t know why
My password would not work so I asked to change it. Their email to me had a password link which did not work.
I complained to them. They emailed me saying they would be back to me in a day or more. This is not a reasonable time frame for that kind of help. Then I deleted their app and went to their website.
At the website the password changing link in their email worked. Then I changed my password. But still no surveys. So Uvtrued the website again.
Ouldnt sign in because the new password was now no good. It seemed to think I was using the incorrect email for my sccount. Then it banned my account and told me to resolve the problem and I clicked on, resolve@***t it did not work. I think they are all glitchy and seriously messed up.
I asked them for help by their help is slow. Plus they were quick to ban me.
User's recommendation: Avoid crowd tap: they are seriously fubar
What sort of “survey emergency” did you have that you could not wait 24 to 36 hours for a response?
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There is no way to contact them. I did manage to get their email address and just emailed the. However, while I was on the page for contacting them, I opened their Tappy chat and said that I did not receive my such and such gift card I ordered on such and such date, and it actually brought up gift cards from my account to click on to resend.